Software Refund Policy

1.1. This Policy defines procedures for cancelling paid ReplayBox features and obtaining refunds.

1.2. The Policy applies together with the User Agreement: https://replaybox.ru/legal/user-agreement.

1.3. A paid ReplayBox plan may combine a simple, non-exclusive software license with cloud services.

1.4. The Policy does not restrict mandatory consumer rights. Where the law provides a more favorable right, the law applies.

1.5. Free plans and free trial periods do not qualify for refunds because no payment is charged.

2.1. Service Provider: individual entrepreneur Pavel Nikolaevich Strukov.

2.2. INN: 771314210244. OGRNIP: 324774600166372.

2.3. Address: 127591, Moscow, 69 Dubninskaya Street, Building 2, Apartment 126.

2.4. Email for requests: support@replaybox.ru.

2.5. Refund page: https://replaybox.ru/legal/refunds.

3.1. If payment has been made but paid access has not yet been activated, the User may request a full refund.

3.2. A full refund is issued if activation has not occurred and the Operator has incurred no verified expenses directly related to the specific order.

3.3. If access was not provided due to the Operator's fault, the User may request access or a full refund.

4.1. A consumer may cancel services at any time, paying the Service Provider's actual expenses directly related to performing the contract.

4.2. The Operator does not charge a penalty or commission merely for cancellation.

4.3. Where a plan provides a single period of ongoing access, the refund is calculated from the unused part of the paid period for complete calendar days, starting on the day after the request is received.

4.4. Only documented actual expenses directly related to the specific contract may be deducted from the calculated amount; ordinary business expenses of the Operator are excluded.

4.5. If a separate license component has its own price and was fully provided before cancellation, its refund is assessed under the order terms and the law. Information about that component must be shown before payment.

4.6. A User who is not a consumer receives a refund to the extent provided by the contract and legislation.

5.1. A defect may be a verified failure of a paid feature to match its description or mandatory requirements for reasons attributable to the Operator.

5.2. If a defect is discovered, a consumer may choose a remedy

provided by law, including:

• having the defect corrected free of charge;
• a proportionate price reduction;
• provision of the feature again, where applicable;
• reimbursement of reasonable correction expenses where provided by law;
• cancelling the contract and requesting a refund if the defect is material or is not remedied within the prescribed period.

5.3. The Operator may request technical information necessary to reproduce the issue without requiring excessive personal data.

5.4. The User is not required to provide passwords, full bank card numbers or security codes.

5.5. The following are not considered defects:

• incompatibility with a system that does not meet previously published requirements;
• failures of equipment, networks or third-party software outside the Operator's control;
• consequences of unauthorized modifications or security circumvention;
• content deletion after a previously disclosed retention period;
• temporary scheduled maintenance of reasonable duration.

5.6. Clause 5.5 does not apply if the issue results from an Operator breach or mandatory information was not provided before payment.

6.1. Automatic renewal requires separate, explicit User consent to the Recurring Payment Terms: https://replaybox.ru/legal/recurring-payments.

6.2. Cancelling renewal stops future charges and does not end access before the already paid period expires, unless the User also requests contract cancellation.

6.3. Renewal management: https://replaybox.ru/profile/settings#billing. Cancellation is recorded immediately and prohibits use of the previously provided payment identifier for subsequent charges.

6.4. If charged after a recorded cancellation, the User may request a full refund of the erroneous charge.

6.5. A changed price applies to future renewals only after advance notice and the required consent.

7.1. Requests should be emailed to support@replaybox.ru from the account's email address or sent to the Operator's postal address.

7.2. Requests should include:

• account nickname and email address;
• payment date, amount and method;
• payment or receipt identifier, if available;
• selected plan;
• the User's requested remedy;
• a description of the defect if the request concerns quality;
• refund account details only if refunding through the original payment method is impossible.

7.3. A reason is optional for voluntary cancellation but helps calculate and process the refund correctly.

7.4. The Operator may request reasonable identity and payment verification to avoid sending funds to another person.

7.5. Request form: https://replaybox.ru/legal/refunds#section-7. Not using the form is not grounds for refusal if the request contains the necessary information.

8.1. The Operator records the request and asks for missing information where necessary.

8.2. A consumer's refund request is considered and fulfilled within the statutory period. In cases provided by consumer protection legislation, this is 10 calendar days from submission of the request.

8.3. Refunds use the original payment method where technically possible and lawful.

8.4. After a refund is submitted, crediting time depends on the bank and payment system. The Operator provides transaction confirmation upon request.

8.5. If the payment provider requires additional verification, the Operator notifies the User; this does not remove the statutory duty to consider the request promptly.

9.1. For a single recurring access plan, the basic calculation may be: Refund = amount paid × unused full days / total days in the paid period - verified actual expenses.

9.2. The day a valid request is received is considered the last day used unless access ended earlier.

9.3. If the service was unavailable due to the Operator's fault, that period is not considered provided.

9.4. Bonuses and discounts are accounted for using the amount actually paid rather than the undiscounted price.

9.5. If the statutory calculation is more favorable to the consumer, the law applies.

10.1. The Operator may refuse a refund in whole or in part only on lawful, documented grounds.

10.2. None of the following is, by itself, grounds for refusal:

• downloading the software;
• signing in to the account;
• lack of a paper receipt where other payment evidence exists;
• the statement “digital goods are non-refundable”;
• the User's refusal to disclose passwords or bank card details.

10.3. A reasoned response includes the withheld amount calculation and appeal procedure.

10.4. The Operator may refuse duplicate payment of an already refunded amount or payment to someone who has not established a connection to the transaction.

11.1. A refund ends paid access at the time specified in the refund decision.

11.2. The User must download necessary content in advance.

11.3. Content is deleted under the plan, User Agreement and Privacy Policy retention periods unless earlier deletion is agreed.

11.4. A refund does not require immediate destruction of data the Operator must retain for accounting, legal compliance or dispute resolution.

12.1. Questions should be sent to support@replaybox.ru.

12.2. The User may contact Rospotrebnadzor or a court.

12.3. Consumers choose jurisdiction in accordance with the law. This Policy does not restrict that right.

12.4. Challenging a transaction through the bank does not prevent direct settlement between the parties and must not be used to obtain double recovery.

13.1. Version 1.1 of the Policy applies from 21 September 2026.

13.2. Changes apply to future purchases and do not worsen already paid terms without lawful grounds.

13.3. Current version: https://replaybox.ru/legal/refunds.

13.4. Version archive: https://replaybox.ru/legal/refunds#versions.